ACT! Menu Option is Missing from Microsoft Word

ACT! Menu Option is Missing from Microsoft Word
Question
  You are using Microsoft Word as your word processor in ACT!, but find that the ACT! menu command does not appear in Word. In some cases, the ACT! menu command will be visible, yet when you click a menu option such as Show Field List; nothing happens. In addition, you may find that you have no ability to add fields to Word templates in ACT!.
 Answer  
  There is more than one possible cause of this issue. The issue may be caused by an ACT! Add-in being disabled, Macro Security settings set to high, a damaged normal.dot template --or-- incompatible or a damaged installation of Microsoft Word.

Disabled ACT! Add-in
To determine if your issue is caused by a disabled ACT! Add-in, follow the steps below. Click next to the version of Microsoft Word you are using:

Click to Expand/Collapse this section Microsoft Word 2000/2002(XP)/2003
  1. Launch Microsoft Word.
  2. Click the Help menu, and then click About Microsoft Word. The About Microsoft Word dialog box appears.

  3. Click the Disabled Items button. The Disabled Items dialog box appears.

  4. If ACT! Add-in appears in the list of disabled items, click this file and then click the Enable button.
Click to Expand/Collapse this section Microsoft Word 2007
  1. Launch Microsoft Word
  2. Click the Microsoft Office button.




  3. Click the Word Options button.
  4. In the categories pane on the left, Click Add-Ins.
  5. In the Manage box, click Disabled Items, then click Go. The Disabled Items dialog box will appear.




  6. If the ACT! add-in is in the list, then select it and click Enable.
  7. Click Close. Click OK.


Macro Security Settings:
This can result if your Macro Security setting in Microsoft Word is set to high. Use the following steps to lower the setting. Click next to the version of Word you are using:

Click to Expand/Collapse this section Microsoft Word 2000/2002(XP)/2003
  1. Launch Word.
  2. Click the Tools menu, and then click Options. The Options dialog box appears.

  3. Click the Macro Security button. The Security dialog box appears.

  4. Enable the Low option, click OK to close the Security dialog box, and then click OK to close the Options dialog box.
  5. Close and reopen Word and test.

Note: If this resolved your issue, you may be able to change the security setting to the Medium option. You will need to test to determine the best setting for you.

Click to Expand/Collapse this section Microsoft Word 2007
  1. Launch Microsoft Word
  2. Click the Microsoft Office button, then click Word Options.




  3. Click Trust Center, then Trust Center Settings.




  4. In the Trust Center, click Macro Settings.
  5. Enable the Disable all macros except digitally signed macros option.




  6. Click OK to close the Trust Center dialog box, then click OK to close the Word Options dialog box.


Damaged Normal.DOT File
Renaming the normal.dot file to force Microsoft Word to create a new normal.dot file has been known to resolve this issue. Follow the steps below:
  1. Exit both ACT! and Microsoft Word.
  2. Right-click the Windows Start button, and then click Search (or Find) on the shortcut menu. A window opens.
    • Windows 95, 98, and NT 4.0:
      1. In the Find: All Files window, click the Name & Location tab.
      2. Enter normal.dot in the Named box.
      3. Click Local Hard Drives in the Look in drop-down list.
      4. Click Find Now.
    • Windows ME and 2000:
      1. In the Search Results window, enter normal.dot in the Search for files or folders named box.
      2. Click Local Hard Drives in the Look in drop-down list.
      3. Click Search Now.
    • Windows XP:
      1. In the Search Results window, enter normal.dot in the All or part of the file name box.
      2. Click Local Hard Drives in the Look in drop-down list.
      3. Expand More Advanced Options by clicking it.
      4. Select the Search system folders, Search hidden files and folders, and Search subfolders check boxes.
      5. Clear the Case sensitive and Search tape backup check boxes.
      6. Click Search Now.
    • Windows Vista:
      1. In the Search field, enter normal.dot
      2. Expand Advanced Search by clicking it.
      3. Click Local Hard Drives in the Look in drop-down list.
      4. Place a check in Include non-indexed, hidden, and system files (might be slow)
      5. Click Search.
  3. In the search results pane, right-click on each Normal.dot file, and then click Rename on the shortcut menu.
  4. Rename the file to normal.old. Press ENTER when finished.
  5. Repeat Steps 3 and 4 for each Normal.dot file found.
  6. Close the search results window.
  7. Launch Microsoft Word; this forces Word to recreate the Normal.dot file.
  8. Exit Word.
  9. Launch ACT!.

Install .NET 2.0 Components:
An additional step to try and resolve this issue is by attempting to install two .NET 2.0 components that are located at the bottom of this document; extensibilityMSM.msi and lockbackRegKey.msi. First, check to make sure the components are not already installed by doing the following:
  1. Click the Windows Start button and then click on the Control Panel.
  2. Once in the Control Panel, click on the Add or Remove Programs icon.
  3. Check to see if the two highlighted entries below are installed. If they are, continue to the next section. If not, download the two files at the bottom of the article to your Desktop, and then double-click the files to install them.
  4. Launch ACT! to test.



Damaged Microsoft Word Application:
If the steps above does not resolve this issue, it is likely that your installation of Word is damaged. To resolve this issue, you must either install a newer version of Word or repair your currently installed Word application.

All Microsoft Office 2000-2003 applications come with a Detect and Repair feature that can be accessed under the Help menu. You must have the Microsoft Office (or Microsoft Word) installation CD to complete this process.


Microsoft Office 2007 applications come with an Office Diagnostics feature that is found under the Help menu. You do not need your Office installation CD to run this.
IMPORTANT NOTE: When performing the Detect and Repair (Office 2000-2003), do NOT enable the check box "Discard my customized settings and restore default settings" as doing so will necessitate in an uninstall and reinstall of ACT!.

For additional details on repairing or reinstalling Microsoft Word, please contact Microsoft.
  File Attachments
   • HTML document extensibilityMSM.msi
 • HTML document lockbackRegKey.msi