Your ACT Support is our number one priority

Cameno provides complete ACT support for your ACT software with a dedicated support team. Our ACT Support comprises three tiers starting with telephone support directly to one of our consultants. Should the issue not be resolved at this level, it escalates to the second level which involves ACT support via remote access and finally to an on-site visit if the situation demands.

Because we deal with our customers directly we understand your ACT software system and quite often bespoke set-up. We therefore can tailor our ACT Support directly to your individual needs this enables us to fix issues quickly and efficiently. We treat you as an individual and not just another number.

Cameno ACT support on three levels, to meet your satisfaction

Level 1:
Cameno Telephone Support - This is the first point of contact for you. Cameno deals with the majority of queries at this level within 4 hours.

Level 2:
Cameno Remote Diagnostics - It may be the case that Cameno will need to look at the problem first hand or will need to carry out maintenance work on the system itself to rectify any software problems. The majority (95%) of support queries not dealt with at Level 1 are rectified at this stage.

Level 3:
Cameno On Site Support - In the unlikely event that levels 1 & 2 have been unsuccessful or the problem is more substantial and requires on site service, Cameno can attend your site to rectify the issue.

All customers with a support contract are entitled to discounted software and services