Telesupport Helpdesk Comparison

Telesupport Helpdesk Comparison
Feature Comparison

Tele-Support HelpDesk Lite  vs.  Tele-Support HelpDesk Standard

The following comparison is between Tele-Support HelpDesk "Lite" and standard Tele-Support HelpDesk.

If the "lite" version suits your budget but you absolutely 'have to have' some of the features in the "standard" version, plesae inquire. For a fee, we can selectively add certain features back to the "lite" version.
  LiteStandard

Sample Price for 2 User$ 975.00$ 1,635.00
Real Time Call Forwarding
Hot Tips Knowledgebase
Database engineAccessAccess or SQL
Issue Tracking
HelpDesk Post Office
Add custom fields to inquiry tickets
Run Stand Alone or integrates with CRM applications
"Intake forms" and designer.
"My HelpDesk" feature for dashboard & summary review
External program launch. Ability to call and run external programs.
Can assign sticky notes to inquiries to get attention.
Inquiry "alert" system
Remote Access via Web (requires Go-Global add-on)
Known Issue (bug tracking)
Basic timekeeping
Time line analysis of significant events (owner referrals or priority changes)
Ability to put knowledge base 'on-line' or make portable for use without program. (requires purchase of Hot Tips Publisher)
Ability for customers to self lookup their inquiry status on-line. (requires purchase of Inquiry Status Publisher)
Configurable grid design
Track real time vs billing time for customer billing statements
Handle outbound emails
Ability to email knowledgebase items to customer
Handle in-bound emails. Auto find domain and link to issue.
Link in-bound and out-bound emails to issues
Notify helpdesk operator when 'new' inbound links (email).
Spell checking email
Built-in reports
Link known issues to customer inquiries
Manage work flow for known issue resolution
   
Priority Escalation.
Contract Tracking
RMA Database
Task Management
iForms
Work Flow
HelpDesk Time/Material Billing
Customer notifications from known issues
Custom Tab Designer
Email Templates
Bulletin Board System
Allow email templates and/or signature templates
Merge issue data into emails