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A powerful Help Desk program that integrates with ACT!

Tele-Support HelpDesk is for companies who take calls from customers and prospects and must resolve those calls in a timely and effient manner.
Calls may be from customers requiring customer service, helpdesk support, or just questions to frequently asked questions. Easily track issues from inception to resolution. Reporting allows you to measure how much time was spent by staff, customer, product, or category.
Tele-Support HelpDesk runs over a company's local area network, or over the Internet, right from a browser or any Windows desktop.

 Two HelpDesk Versions - HelpDesk "Lite" and HelpDesk "Standard"   see comparison

  Tele-Support HelpDesk has two powerful Add-on modules 
         Hot Tips Publisher allows you to extract subsets of your knowledgebase and make them available on your web site, your laptop, or even a USB key.

Inquiry Status Publisher, allows you to automatically upload selected information, including status, to a web site and then allow customers to self inquire the status and other information about their inquiries.
"Tele-Support HelpDesk is powerful stuff. My helpdesk staff depend on this program throughout the day to help make our customers 'happy campers'. It's nice to know there are other companies out there that truly care about customer satisfaction and service." Timothy Johnson, Computer Support Services, Springfield, Mass.